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Policy

RedTree-Studio.com Jewelry Returns/Exchanges

If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or exchange on any items within 10 days of your receipt of your purchase. Please email me at kim@redtree-studio.com to let me know you would like to request a return. There is no refund on shipping/handling charges.

I’m sorry, custom commissions cannot be returned due to the amount of time invested in their creation.

When returning your package, please include the following:
1) Unworn item(s) in its original condition
2) A copy of the original invoice
3) Please let me know the reason for your return — I strive to provide the best possible service and product for my customers.

Please use a padded envelope or box to make your return. Please insure your return or use a method such as UPS or FedEx to have a record of your return. I am not responsible for lost or items damaged during shipping.

Repairs
If you receive a damaged product, please let me know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email me with your problem and I will quote you whether there is a repair fee.

Crediting Your Returns
I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I’m sorry, but there is no refund on Shipping/Handling on returned merchandise.

Privacy

I will not sell or share your contact information to anyone else.

 

For wholesale accounts please see the following wholesale policies.